frequently asked questions


In different words “IT outsourcing” is the use of external service providers (external IT company or a freelancer) to effectively deliver IT-related business process, application service and infrastructure solutions for business outcomes.

Outsourcing is a strategy by which an organization contracts out major functions to specialized and efficient service providers who ultimately become valued business partners. In some cases, outsourcing involves the transfer of employees from the company to the outsourcing company.

Deciding when to outsource is an important strategic business move. When routine and time consuming tasks are being handled elsewhere it leaves time and space for your organisation to grow. Your focus can return to where it’s needed without having to worry about superfluous, but necessary, business processes.

Quality Control. No matter whom you hire for a given position, you are still responsible for the quality of their work. …
Confidentiality. …
Flexibility. …
Branding. …

VOIP Technologies

Nick Galea
Nick Galea

Nick is the founder and CTO of 3CX Phone System. His love for innovation, visionary leadership, and 25 years in the software development industry have helped drive 3CX Phone System towards becoming one of the top PBX developers across the globe.

3CX Phone System Support

The Free PBX edition key is free and has a valid maintenance for a year. After that you will need to renew your maintenance in order to keep your FQDN and automatic certificate renewals and be able to access future updates.

Supported IP Phones
  • 3CX Phone System App for (Windows | Android | iPhone | Mac)
  • Fanvil C Series: C400-V2.0, C600-V2.0.
  • Fanvil H Series: H2S, H3, H5.
  • Fanvil X Series: X1/X1P/X1S/X1SP, X2C/X2P, X3/X3P/X3S/X3G/X3SG/X3U, X4/X4G/X4U, X5/X5G/X5S/X5U, X6-1.2/X6U, X7/X7C, X210.
  • Grandstream GRP26 Series: 2612, 2613, 2614, 2615, 2616.

3CX Phone System is a software-based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.

NG Firewall

Untangle NG Firewall is a platform which includes a growing ecosystem of technology applications, or ‘apps’. This ‘app’ approach to features and functionality make Untangle NG Firewall exceptionally easy to use by greatly simplifying the UI, and tailoring it for each deployment.
At the core of Untangle’s software is the open-source Linux operating systemUntangle NG 14.0 is based on the Debian 9 (stretch) Linux distribution, using a 4. x Linux kernel, Morris said. Previously, Untangle was based on Debian 8 (jessie).
next generation firewall (NGFW) is, as Gartner defines it, a “deep-packet inspection firewall that moves beyond port/protocol inspection and blocking to add application-level inspection, intrusion prevention, and bringing intelligence from outside the firewall.”

Standard firewalls controls incoming and outgoing network traffic based on certain set of rules mostly depended upon IP address and Ports. Whereas UTM is more comprehensive network security solution as standard firewall/Next generation firewalls are only a part of UTM security suite.

Most Helpful Untangle NG Firewall Reviews from Last Year

Very easy install and deployment. Best value and performance and flexibility compared to other venders. Great support as well even thou you will probably never need them. Great product for the money.

Untangle provides a range of security services that amplify the power of your NG Firewall deployments—at no additional cost. Delivered as cloud-based software services, these new products can be added seamlessly to NG Firewall without the need for additional hardware, configuration or onsite visits

The Untangle SD-WAN Router is a key component of the Untangle Network Security Framework, announced in March 2019, which includes the award-winning NG Firewall and Command Center products. … The Untangle eSeries appliances feature multiple WAN interfaces, 802.11ac WiFi, fiber and LTE cellular connectivity.


VMware is a California based company founded in 1998 that specializes in providing a platform for the virtualization of IT infrastructure. … VMware now has a major presence in private data centers, cloud management services, virtualized storage and networking, as well as desktop software.
Virtual Machine Properties and Benefits

Virtual machines allow you to consolidate your servers, which may increase efficiency while saving time, money and resources. These benefits come from their ability to: Run multiple operating systems on one physical machine. Allocate system resources among many virtual machines.

VMWare is NOT an operating system – they are the company that develop the ESX/ESXi/vSphere/vCentre Server packages. It’s not linux and, if you believe VMWare, it is not based on linux. VMWare has repeatedly stated that the vmkernel that ESX/ESXi boots into is the hypervisor and is not derived from linux.

vSphere is an umbrella term for VMware’s virtualization platform. … ESXiESXi is the core of vSphere; it is a Type-1 hypervisor that runs on host computers to manage the execution of virtual machines, allocating resources to the virtual machines as needed.

Graphical tools

Autodesk software has been used in many fields, and on projects from the One World Trade Center to Tesla electric cars. Autodesk became best known for AutoCAD, but now develops a broad range of software for design, engineering, and entertainment—and a line of software for consumers, including Sketchbook.
Autodesk is a company, Autocad is a product, Autocad is a flagship product from Autodesk company. … Autocad is a General-purpose CAD software. So many people misunderstand it as only 2d software.
Adobe is a top competitor of AutodeskAdobe is a Public company that was founded in 1982 in San Jose, California. Adobe operates in the Internet Software industry. Compared to AutodeskAdobe has 13,634 more employees.

Products include Fusion 360, the Product Design & Manufacturing Collection, Autodesk Inventor, Inventor Nastran (formerly Nastran In-CAD), Inventor CAM (formerly Autodesk HSM and Inventor HSM), Inventor Tolerance Analysis, Alias products, Factory Design Utilities, Autodesk Vault, Autodesk CFD (formerly Autodesk …

Backup Solutions

Backup and disaster recovery with Backup Exec

By default, Backup Exec is configured to back up all of the critical system components needed to perform disaster recovery. Veritas Backup Exec uses the system-level information from the SDR backup job to rebuild the server and restore it to a functional state.

Well, the major difference between Backup Exec and Netbackup is: … Backup exec basically is designed for Windows platform while Netbackup is designed for aan enterprise environment where multi-platform exist. Backup exec can also support other platforms but as a client server only.
When security giant Symantec acquired Veritas for $13.5 billion in 2005, the NetBackup product was renamed Symantec NetBackup. In 2016, when Symantec spun out its Veritas storage unit, NetBackup again became known as Veritas NetBackup.

Veritas is a product based company and basically works in the storage domain. Products for storage back ups like NBU,Backup exec. … Veritas also has its own data replication technology called SR.

Domain Controller

You might hear people talk about Active Directory™. Sometimes they refer to it as “AD”. Active Directory is a Microsoft® software that organizes and provides access to information in an operation system’s directory.  It is a link between “objects” and “values”. That sounds pretty “techie”, but it can be simplified this way:

Think of Active Directory as the “contacts” app on your mobile device. The “contacts” app itself would be your Active Directory. Your individual contacts would be the “objects”, and the address, email and phone information for each contact would be the “values” in your Active Directory. The “objects” aren’t just limited to people and users. It can also contain “group objects”such as computers, printers and so forth.

Active Directory helps you organize your company’s users, computer and more. Your IT admin uses AD to organize your company’s complete hierarchy from which computers belong on which network, to what your profile picture looks like or which users have access to the storage room.

Active Directory is quite popular. In fact, 95% of the Fortune 1000 uses it. It’s likely your company uses it as well. If so, you’re in luck, because you can take advantage of Intermedia’s UserPilot software. (It’s free!)

UserPilot syncs your Active Directory with Intermedia’s applications. In essence, UserPilot makes it easier to manage accounts and user logins by syncing “values” like your title, phone number, department and password with your Intermedia services. So you can access your work computer and all your Intermedia services with just one login and password.

UserPilot even allows administrators to automatically add new users to the Active Directory, making new hire setup quick and easy.

The easiest way to remember the difference between both is that Active Directory handles your identity and security access and Domain Controllers authenticate your authority. In other words, it can be said as the Active Directory Domain Service runs the domain controller.

Microsoft Deployment Toolkit

Microsoft Deployment Toolkit (MDT) is a software package primarily used to deploy images to a large number of physical machines. MDT, unlike its big brother System Configuration Manager (SCCM), is a free product by Microsoft and is relatively simple to use.

3 Replies. MDT is primarily used for image computers and that sorta thing, storing images, customizing them, etc. SCCM on the other hand, is a much more complex tool which allows you to do a lot more than MDT does. It can also incorporate WSUS within it, and provide update reporting.

  • Windows Client support. Supports Windows 7, Windows 8.1, and Windows 10.
  • Windows Server support. …
  • Additional operating systems support. …
  • UEFI support. …
  • GPT support. …
  • Enhanced Windows PowerShell support. …
  • Add local administrator accounts. …
  • Automated participation in CEIP and WER.

MDT uses two ways to connect to the server over the network, USB key, and PXE. Pre-execution Environment (PXE) requires the use of a Windows Server configured with the Windows Deployment Services (WDS) role. … The good thing is that MDT has a provision for creating it’s boot sources built-in.

PRTG - Network and System Monitoring Tool

PRTG is a network monitoring tool that helps you to ensure that your computer systems are running smoothly and that no outages occur. Network monitoring is also important to increase the efficiency of your network by knowing bandwidth and resource consumption.

PRTG 100 is available for both personal and commercial use for free, but is limited to monitoring 100 sensors. If you want to monitor more sensors, you need one of the Commercial Editions. Our licensing model is based on the number of sensors and core server installations.

  • The Bottom Line. As long as you understand what kind of infrastructure you need to monitor and you don’t mind the licensing structure, PRTG is a powerful and even user friendly product. While the feature set can be a bit overwhelming, IT pros will find it hard to run out of options.

PRTG Network Monitor very amazing network performance monitor product. Overall very good experience with PRTG Network Monitor. … PRTG Network Monitor is a very effective tool for us to monitor and control network issues and traffic.

TSplus - Enterprise RDP Server

TSplus is the fastest, easiest and most cost-effective way for an alternative terminal server with “Citrix” functionality. With TSplus, you prepare your Windows applications on a “Server” from Windows 7 SP1. … With the available Web clients, Windows programs can be run directly in the Web browser.

Anyone is allowed to use VNC, Apache web server, LogMeIn or TSplus to directly or indirectly access a Windows system and to interact with the graphical user interface without purchasing TS CALS.

  • Step 1 : Installation. Installing Terminal Service Plus is an easy process. …
  • STEP 2 : CREATING USERS. After reboot, the TSplus host is almost ready to go. …
  • STEP 3 : SELECT THE MOST SUITABLE CLIENT FOR YOUR NEEDS. TSplus complies with Windows RDP protocol. …

Remote access is the ability for an authorized person to access a computer or a network from a geographical distance through a network connectionRemote access enables users to connect to the systems they need when they are physically far away.


A suite of easy-to-use tools for managing and supporting IT assets across a network. NetSupport DNA features a wealth of components including: automatic discovery of devices; hardware and software inventory; change tracking; and user and software licence management.

NetSupport Manager delivers the very latest in remote PC support and desktop management capabilities. … The Client can also be shown an application running on the Control desktop. Multi-monitor support – monitor Chrome OS devices running multiple monitors. The Client’s screen can be ‘locked’ remotely.

  • NetSupport School is the market-leading classroom management and instruction solution, providing a wealth of monitoring, control, collaboration and assessment features to help maximise the benefits of technology-led teaching – supporting all students’ learning styles.
NetSupport School – Approved or Restricted Website Access
  1. On the left toolbar click the globe (Internet) icon.
  2. In the bottom toolbar click Restrict All. This restriction applies to all students unless specific student(s) are selected first.